Integrated Care Group are recruiting experienced and non experienced 111 Call Advisors for their London based client. (Training provided)
Their 111 Call Advisors are pivotal to the provision of an excellent service to people using the NHS 111 service to address urgent care needs. You would be responsible for answering calls to the NHS 111 service, taking and recording demographic details and carrying out an assessment of their needs of the patient, supported by decision support software (NHS Pathways).
Successful applicants will have excellent communication skills, good IT skills, and experience of working in a customer service or health environment.
All applicants will need to successfully complete 2 weeks of classroom based training (full and part time coursesavailable) plus a period of direct and indirect supervision. Post holders will need to be able to offer flexibility in their working hours to meet the needs of the service, including being able to work 3 out of 4 weekends. You will also need to be in a position to work a fully flexible rota.
In return, our client offers a competitive salary, an excellent working environment, flexible working hours and being part of a supportive and innovative team with scope for progression.